Frequently Asked Questions


General

Rates & Payment

Reservations




General

If your desired date is within 2 months from now, please visit our availability page. Otherwise, please contact us directly.


No. As much as we love our furry companions, we can no longer allow pets inside the resort. A few months in operation, we've had owners put their cute pets on top of the dining tables and on the beds. There were also instances where owners brought their dogs in the pool. Pet waste was often left unattended.

In order to avoid any issues such as pet allergies, food contamination, sanitation, etc., we decided to prohibit bringing in of pets. We understand that some people will be disappointed by this restriction, but please leave your pets at home.

Pets include, but are not limited to: dogs, cats, birds, and reptiles.


There are optional fees such as for the use of gas stove, hot & cold water dispenser, or conference room. We also have fees for catering and event set-up. For a complete list of extra fees, please visit our rates page and scroll down to "Additional Charges".


No, we do not serve food at the resort. However, you are more than welcome to bring your own food and drinks (no corkage fee). You can also cook at the resort; we have a gas stove (charges will apply) that you can use. We also have a BBQ grill and refrigerator that you can use free of charge.

There are a few restaurants like Max's Restaurant, near the resort (about a 5 to 20 minute drive). We suggest using Google Maps or Waze to find nearby restaurants.

For your convenience, here's a link to get you started: Google Maps (Nearby restaurants) .

If you will be needing catering services or food delivery, we have a few contacts that we can refer. Contact details will be provided as soon as your reservation has been confirmed. Kindly coordinate directly with our catering partners for rates and planning.


There's a wet market (palengke) (open until 10:30am) about 10 minutes away and a Robinson's supermarket 15 minutes away without traffic. There are also convenience stores like 7-Eleven nearby. For directions, we suggest using Google Maps or Waze.


We only have the basics: medium-sized pot & pan, knife, and chopping board. Please feel free to bring your own as needed.

Please be informed that you are not allowed to bring your own stove (gas & electric).


We only allow 1 car to be parked inside the resort. The rest can be safely parked along the curb just outside the resort; there should be more than enough space.

We are located in a guarded subdivision, where guards patrol throughout the day and night, so rest assured your vehicles will be safe.

There is no charge for parking.


Please remember to bring your own towels, toiletries, and tableware, as these are not provided by the resort.

Blankets are available upon request from the caretaker for no extra charge. Pillows and bed sheets are provided.


The Rental Rules are not out of the ordinary nor exceptionally demanding. Please read the rules carefully and you’ll conclude that it's mostly standard and common sense.

We came out with the rules as we saw fit. For example, we included "no diving" in our rules because in our early days, there were adults and children diving from the 2nd floor balcony to the 4.5ft-high pool!

If we do not set rules, possible misunderstandings and avoidable accidents may happen to the detriment of management and our guests.


Rates & Payment

Promotions are first announced on our official Facebook page. Please follow us on Facebook to stay on top of any discounts and promotions.

Please see our rates page and scroll down to the bottom to find our ongoing offers/promotions.


Most online banking platforms allow international/external transfers. We also accept payments made through Western Union. If you prefer to pay by credit card, Al Fresco Springs 2 is currently listed on popular booking sites such as Agoda and AirBnB.


Reservations

Day tour (8am-5pm) is only available for non-holiday weekdays (i.e. Friday, Saturday, and Sunday) at Al Fresco 1.. Requests for overnight (22hr) bookings will be prioritized over day tour bookings.

Day tour is not available for Al Fresco 2 and for the months of March, April, May, June, and December.


Generally, no. We are unable to offer different time slots other than 7pm-5pm (22hrs; Al Fresco 1 only) and 2pm-11am (21hrs; Al Fresco 2 only).

Requests for a different check-in time can only be made 1 day prior to your check-in date. If your request is approved, your check-out time will be adjusted accordingly to fit 22/21 hours. Extension fee (₱900/hr) will apply if the duration of your stay exceeds 22hrs (Al Fresco 1) or 21 hrs (Al Fresco 2).

If you end up arriving earlier than your assigned check-in time, we may not be able to accommodate you immediately since our caretakers will be busy cleaning and preparing the place for your stay. You may only enter the premises at the discretion of the caretakers. If you have been approved to enter early, an extension fee (₱900/hr) will apply.


We always consider the comfort and enjoyment of our guests. We have set the maximum number of pax based on the size of the resort (size of rooms & common areas), SAFETY (e.g. fire safety), and our own experience.

For Al Fresco Springs 1: 25 pax.
For Al Fresco Springs 2: 30 pax.

We require all guests to give us the number of people in their group when making a reservation. Please be as honest and accurate as possible. The caretakers will be doing a headcount.


If you exceed the pax limit of the resort, each additional pax will be charged an entrance fee of ₱700.

For example, if you end up bringing 35 pax to Al Fresco Springs 2, you will be charged ₱3500. This entrance fee will be charged regardless if the guest will be staying overnight or not.

The Absolute maximum is 30 pax for Al Fresco 1 and 40 pax for Al Fresco 2. Any excess of this limit will be denied entry, even if you’re willing to pay the extra charges. This is for your own safety & comfort.


Extra charge for extra pax aims to deter overcapacity. As stated above, we strongly value the safety and comfort of our guests. This entrance fee is non-negotiable.


About

Al Fresco Springs is a private hot spring resort located in Los Baños, Laguna. The municipality is situated near Pansol, Calamba, and is nestled between the picturesque Mount Makiling to the south & SW and Laguna de Bay to the north. We pride ourselves in the cleanliness, comfort, and security of our resorts.

Contact

Lakewood Subdivision, Lot 28 Block 30, Tom's Creek St. Brgy Tadlac, Los Baños, 4030 Laguna, Philippines

GLOBE - 0977 829 7979
SMART - 0920 901 4040
SUN - 0933 863 9393

info@alfrescosprings.com